Returns & Exchanges Policy

We are an informational platform, not an e-commerce store. Standard consumer protection laws regarding product returns, refunds, and exchanges apply exclusively to commercial purchases. Since Eyewellguide conducts no sales transactions, accepts no payments, and sells no products or services, consumer protection return laws do not apply to our operations.

All articles, guides, and nutrition tips are provided at no cost, 24 hours a day, 7 days a week. You can access, read, and utilize this content freely without any payment or commitment.

A traditional e-commerce retailer operates under a buyer-seller agreement. When you purchase a physical product or service, consumer protection laws typically guarantee:

• ✓ A defined return period (typically 14-30 days, depending on jurisdiction)
• ✓ The right to exchange defective or non-conforming products
• ✓ Refund options and money-back guarantees on qualifying purchases
• ✓ A formal dispute resolution process for claims

Eyewellguide operates differently: There is no purchase, no payment, no product delivery, and no buyer-seller relationship. Therefore, none of the above consumer protections apply, and none are needed.

Since all content is free and non-transactional, you have complete control:

• ✓ Access any article or guide at any time, from any device
• ✓ Stop reading or using the content whenever you wish — no penalty
• ✓ Seek alternative sources if our content does not meet your needs
• ✓ Share feedback with our editorial team for review and improvement
• ✓ Report inaccuracies or outdated information for editorial correction